Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • Event Viewer Logs

    I'm hoping someone can shed some light on an event that's filling our logs.
    Version 8.0, build 13.9.9403.0 on Win2003 SP2.

    Time: (about 10 events a minute)
    Category: TMS
    Event ID: 246

    The Telephony Management Server has logged an informational debug message. The debug message contents are:

    S:\TMS\NCC\NccTsp\Ncc1stPartyEvent.cpp(973) : Assertion failed: !"NccDtcpMsgCallRelation: Unknown related call id ... ignoring"

  • #2
    I found this on a list of defects that were corrected. It's not exactly the same, but it's close (I bolded what's similair). Not sure if it's related.

    ShoreWare server may generate hundreds of TMS Event ID 246 messages "Assertion failed: !"NccProcessButtonEvent: unknown button it”.


    • #3
      I remember having that problem a long time ago when we were running 8.0. It went away with one of the upgrades to a newer build.