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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Tracking Attendance?

    I am trying to think of a way to track attendance with the ShoreTel phone system. Was hoping to hear some input from this community on what possibilities there are.

    I was not sure if there was a report based on login / logout status if configured for Any Phone. Is there such a report?

    The User Activity Summary Report seems to be an option, but does this report also show users who have not made any calls? I have seen entries with Inbound Calls with a Qty of 1, but with no duration. Does anyone know what flags the Qty increment up for this report?

    Any ideas / input?

  • #2
    Workgroups log in/out times are recorded in CDR. We kinda need more information about the situation before we can recommend a way.

    IIRC, user reports should show calls which rang a user's phone but the user did not answer. In this case, the talk time would be 0. Perhaps you could track calls that are outbound or that have a talk time > 0.