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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Disabling the Intercom Feature

    We are about to cut over to a shoretel setup using 8.1 and the Shortel 230 handsets. I noticed the intercom feature and after some reading I have learned this could become very bothersome if not disabled. I was hoping someone would be able to provide some instruction on how to go about disabling this feature.

  • #2
    users> User Groups> find the user group you would like to make the change to and click on the telephony features class of service it will be in the next column.

    scroll down to "Directed Intercom / Paging. Uncheck Allow Initiation.

    repeat for all Class of services as needed