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  • Failover Questions

    I've done some research on failover for this design, I think I have most of it figured out. I just need clarification on what we can setup, and how it will work.

    Here's how the system is currently setup (call flow chart is attached as well):
    They're a 3 site medical center.
    Site 1
    • Headquarters
    • Contact Center
    • Scheduling department (CC group)
    • Local PRI

    Site 2
    • DVS
    • Billing Department (CC group)
    • Local PRI

    Site 3
    • v switch
    • no PRI
    • Using site 1 as proxy

    All the sites are connected via Metro-E.

    Here's where I'm having a tough time; the scheduling department users are all in site 1. If the Metro-E fails between site 1 and site 2, how can we setup some failover if a call comes into site 2's PRI and presses options to get to the Scheduling department in Site 1.

    It's my understanding that if a call comes into Site 2, they should hear all the normal AA options, and function as normal on the DVM so long as it doesn't reboot while the Metro-E is down.

    One more question, what determines that a workgroup / huntgroup etc will ring to it's backup extension? If a call comes into Site 2 with the Metro-E down, destined for a WG with extensions only in Site 1 will it follow it's normal RNA destination?

    If anything is unclear, let me know and I'll try to explain it better.

    Thanks in advance for any help.
    Last edited by CelticTech; 12-02-2009, 12:46 PM.

  • #2
    Forgot to attach the call flow chart
    Attached Files