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  • Hold Beep Tones

    Hey All,

    In ShoreTel when placing a call on hold, is there a way to hear the Beep sound to let you know you are on hold or is it always dead air until someone picks it up?

  • #2
    If you want to get rid of the dead air, you can get a music on hold device and plug it into one of the Shoregear switches. Go into Director and enable Music On Hold for that particular switch, then your callers will be able to rock out to some tunes while waiting to be picked up.

    If you do a search, there's a lot more info on Music On Hold devices and specifics on remote sites and MOH for remote trunks.

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    • #3
      Originally posted by Dr_Klahn View Post
      If you want to get rid of the dead air, you can get a music on hold device and plug it into one of the Shoregear switches. Go into Director and enable Music On Hold for that particular switch, then your callers will be able to rock out to some tunes while waiting to be picked up.

      If you do a search, there's a lot more info on Music On Hold devices and specifics on remote sites and MOH for remote trunks.
      Right, However on Nortel systems if you place a call on hold without a Music on Hold device, it will beep a few times to at least let you know that you havent been hung up on.

      The only way to remedy this is to get a Music on Hold???

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      • #4
        Originally posted by ACMITDept View Post
        Right, However on Nortel systems if you place a call on hold without a Music on Hold device, it will beep a few times to at least let you know that you havent been hung up on.

        The only way to remedy this is to get a Music on Hold???
        Dedicated music on hold players can be expensive but it doesn't need to be.
        The MOH device can be a CD Player or an old iPod is perfect.
        ...Or something that has a 3.5mm jack and goes beep.

        There are some pretty wizard MOH players about that plug into your network so that you can update promotional messages and music remotely. At the end of the day, they still play an analog audio signal into the phone system.

        (and anyway, some legacy phone systems only know how to play Greensleeves or beep a few times and then file for bankruptcy)

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        • #5
          We have a $20 MP3 player plugged in playing about 10 MP3's with Marketing messages mixed in to classical using Goldwave. Works quite well actually.

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          • #6
            I setup iTunes on one of the servers, set it to repeat, and plugged it into the Shoretel switch. Easy peasey.

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