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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • PCM 7.5, STMapiRd.exe 100% CPU

    Often I'm called to troubleshoot a client whose Outlook 2003 is essentially hung, and I find the STMapiRd process consuming 100% cpu. I assume it is parsing the OST and archive PST files to cull contacts.

    The default configuration for reading contacts seems to include every private and public folder address book, as well as any archive files that are connected to the Outlook client.

    Reconfiguring the PCM to not read the archives seems to fix this, but doing this to a hundred users is going to be grueling. Is there a reg key or automatic install that I can put together that deconfigures the import configurator from reading the archives?

    Anyone else seeing this?

  • #2



    • #3
      Yes, there is a key, but this probably won't do you a bit of good. These settings are stored in:
      HKEY_CURRENT_USER\Software\Shoreline Teleworks\ShoreWare Client\MapiImportCfg

      The subkeys contain some binary values that are used to identify the folders. Without the proper ID, the entry is ignored. I don;t know of a good way to get this ID.


      • #4
        Thank you.