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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • off hook ring in headset

    i have tried bluetooth headsets (shoretel recommended ones) and they
    just arent practical for my application - we have moved to usb headsets, and the off hook beep in the headsets is literally deafening - how can i turn this off?
    i see the flag in users/personal options/call waiting tone
    in call manager /tools/options/telephony/disable call wait tone

    but neither (or both unchecked) disable the call wait tone -
    is the only way to fix this to chg call stack for this user to 1?
    thanks for your time