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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • cannot log into conference Bridge

    I am set up on the shoreware Director as the administrator.
    I check my user settings and have the conference bridge server set up for my user. I have my email address as my username and also have a password set up. I go to IE and type in the address of the conference bridge server and get the log in prompt. I enter my email address as the user and the correct password. I get an error that my username or password is incorrect.
    I checked all the documentation I can find and I don't see much detail. I have the class of service to allow everything and anything. I am sure I am missing something simple here.

  • #2
    What version of ShoreTel are you running, and what version of Conference Bridge?


    • #3
      Figured it out. I am running 8.1 and 5.6.2b on the conf bridge.
      I had to figure out how to log into the conf bridge console.
      Once I did that I was able to add myself as a user.
      Evadently when I add conf bridge to a user in the Shoreware Director the info is not sent to the conf bridge server.


      • #4
        No, they are not integrated.

        You should upgrade to CC 7.1, by the way. Big improvement over 5.6.