Upgrade to 9.2

[ACMITDept]

If we upgrade to ShoreTel 9.2 from 9.1, will it make you upgrade the PCM or is it an optional upgrade this time??

[catatonique]

Yes, you will have to upgrade the PCM. The end users workstation will notified automatically, they will see a pop-up.

PM me if you want to learn more about 9.2

[Miersk]

From the 9.2 build notes:

• ShoreTel 9.1 all versions. Call Manager upgrade is recommended.

Not Required.

[ACMITDept]

Yeah, Our partner finally sent us the White Paper on it awhile ago, I havent been on for awhile..

Just to see if anyone else knows about it...

Why does ShoreTel not support 9.1 on Windows 2008 server? We are trying to figure out why we are having/being told that we HAVE to upgrade to 9.2 or ShoreTel will not support the system (From what we are being told). But we just got a note from the partner showing that there is an issue with 9.2.

Any takers?

[Jason Learmouth]

9.1 supports Server 2008

Yeah, Our partner finally sent us the White Paper on it awhile ago, I havent been on for awhile..

Just to see if anyone else knows about it...

Why does ShoreTel not support 9.1 on Windows 2008 server? We are trying to figure out why we are having/being told that we HAVE to upgrade to 9.2 or ShoreTel will not support the system (From what we are being told). But we just got a note from the partner showing that there is an issue with 9.2.

Any takers?

From the 91. build notes 14.22.2904.0:

ShoreWare Main and Distributed Servers (32-bit version)
Windows Server 2008 (Enterprise or Standard Editions only)
Windows Server 2003 (Enterprise or Standard Editions only) with SP2
Windows Server 2003 Release 2 with SP2
Internet Explorer 6 + SP2
Internet Explorer 7

Issues:
Windows 2008 Server
i. Users with Microsoft PowerShell 1.0 installed may encounter issues
when upgrading from Windows 2003 to Windows 2008 Server.
800-1356-01
Workaround: Remove Windows PowerShell hotfix and then upgrade
to Windows 2008 Server. Windows PowerShell 1.0 English Language Installation Packages for Windows Server 2003 and for Windows XP
ii. 1-32487737 – Can’t backup V-switch voicemail via voicemail backup
command. The FTProot permissions were not set properly. This
works as designed when the correct permissions are set on the FTP
directory. Please see Server Release Notes for more detail
permission settings.
iii. 1-32634611 – Issue restorevm command twice may result in "Voice
Mail system unavailable”. Workaround: User must wait until the
command completes the operation and mailserv come up before
executing command again. This can be monitored from
EventViewer of HQ machine. This works as designed on a Windows
2003 Server system.
iv. 1-32654801 – FTP and SMTP startup type needs to be set to
automatic in a Windows 2008 Server before installing ShoreWare.
Please see Server Release Notes for more details information
v. 1-32972021 – Windows 2008 requires the user to launch Setup.exe
using Run as administrator.

[cburgy]

Yeah, Our partner finally sent us the White Paper on it awhile ago, I havent been on for awhile..

Just to see if anyone else knows about it...

Why does ShoreTel not support 9.1 on Windows 2008 server? We are trying to figure out why we are having/being told that we HAVE to upgrade to 9.2 or ShoreTel will not support the system (From what we are being told). But we just got a note from the partner showing that there is an issue with 9.2.

Any takers?

Shoretel supports 2008 on 9.1, that was one of the key features and was carried forward in 9.2.

In Shoretel's new release cycle, point releases (9.1, 9.2., etc.) are deprecated once a new release comes out. They do not devote any sustaining engineering towards previous point release versions but instead on forward releases. Platform releases (10.X) should have sustaining engineering (but it really hasn't been all worked in in detail from what I have seen). This is a shift in development methodology that began with 9.0 to achieve quicker to market response times for smaller feature sets.

Shoretel started developing 10 concurrent from the 9.0 release train and 9.1/9.2 were splits and will be merged in 10.1.

You are on a support release BUT if you experience any bugs, you will be told to upgrade to 9.2 because there will not be any additional 9.1 builds.

Note that Shoretel does not currently support Windows 2008 R2 because Microsoft only released a 64-bit version of 2008 R2.

[JMozee]

9.2 Bugs

Stay away from 9.2 for now mostly Build 14.41.1105.0 there is a pretty significant issue with DTAS. I have noticed that i have to reset this service at least once a day to keep PCM functioning. ShoreTel is in process of correcting this.

[JMozee]

Well as fast as i put the post out there here comes the build fix for this issue that is why i love shoretel they are on it. If you have downloaded a past 9.2 build you may want to discard it the latest build(14.41.1108.0) is the correction for the client/DTAS issue's.

I would suggest if your are 9.2 even if you are not having issues you upgrade to this latest release.

[OldPhoneGuy]

Well as fast as i put the post out there here comes the build fix for this issue that is why i love shoretel they are on it. If you have downloaded a past 9.2 build you may want to discard it the latest build(14.41.1108.0) is the correction for the client/DTAS issue's.

I would suggest if your are 9.2 even if you are not having issues you upgrade to this latest release.

I think I'd give it some time to see how stable this release is. We had planned to upgrade over Thanksgiving but now will hold off until the Christmas holidays.

[ACMITDept]

Thank you all so much for your inputs!

It has helped alot!

[LostagaininColorado]

I just upgraded our house system to 9.2 1108 (aka the patch) and it fixed the DTAS TAPI issues.
Everything else working fine.

[400degreez]

I installed 9.2 last night and the only issue i had was an LLDP Issue. It was build 14.41.1108.0

[pathfinder_nick]

I installed 9.2 last night and the only issue i had was an LLDP Issue. It was build 14.41.1108.0

What kind of LDAP issue?

[Jason Learmouth]

What kind of LDAP issue?

No I think he means LLDP (link layer discovery protocol) which is now supported in ShoreTel. I've had problems on HP networks because LLDP is turned on by default in the switch but if it hasn't been configured then the phones reboot continuously.

[400degreez]

Yeah, I meant LLDP. I could not get it to work on my switch and so I had to turn it off, that sucked because the client wanted it. Does anyone have the correct config for LLDP. Moreover, is there a difference in supporting LLDP and LLDP-MED? Better yet if a switch supports LLDP, does it support LLDP-MED. So if you are doing a remote upgrade and cant get your phones to shakeback, you know whats up. Physical Config Mismatch, I believe that's the error message. That applies to 9.1 as well.

400Degreez.....Catch me on quakelive shooting Cajun Deep Fried Jive Turkeys...Happy Thanksgiving!