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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Shoretel 8.1 Call Manager Freezing

    Hi all. Did a search for issues like this and found a few, but nothing quite similar to what I have.

    I have a user whose Call Manager application freezes up on startup every time it launches. I have tried doing a reinstall on both the call manager, and the .net framework 2.0 for the heck of it and neither option helped. If I log onto the machine as a different user and start up the Call Manager, there's no freezing and it works just fine. So after I discovered this, I went in and removed it one more time and cleared out all of the Shoretel files on the user's profile under %userprofile%\Application Data, and also cleared out the registry key located at HKCU\Software\Shoreline Teleworks. Unfortunately after a reinstall, it continued to do the same thing.

    Any suggestions on what I can do to get this thing running properly?

  • #2
    Try disabling the import of outlook contacts. See if that improves the issue. Not a fix, but I have seen where a large import slows down on boot up.