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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Name Identifier

    Hello all,

    I have a customer that has came from 7.5 to 9.1 in the last few months. We previously had route points with DNIS entries pointed to them. We had them uniquely named as this place has more than one entity inside of their building. Long story short Shoretel must have removed the ability to have the RP name display in operator call manager, so that is a bummer. Tried moving to to a hunt group, and that only displays on the phone and not in operator call manager. Any ideas would be great.

    ShoreTel 9.1
    Build 14.21.4905.0

  • #2
    You can assign a descriptive name to a DNIS in the mapping table. Is there any reason this does not work for you? It is displayed both on the phone and in call manager.