Workgroup Status Icon on Handset

[jingle]

Hi Everyone

I can't for the life of me get the workgroup status icon to appear on some of our handsets. I have agent login and logout buttons setup, and they function correctly, but general agents don't have access to the agent status in call manager as it requires a supervisor license and without the status icon on the handset they don't know if they are in or out.

The handsets are Shoretel 560's
Shoretel version 8.1

I have deleted the phones from the database and reset them and I have removed users from the workgroup and set them up again all to no avail.

Thank you
Regards, James

[Bobby_Digital]

I dont think its possible, is it? You want to show the workgroup agents' status on the screen of the 560?

[huffditty]

You could try to do a master reset on the phones. With a mute772667#. This will force a server download and re-download the icon files. It is possible that they might be corrupt. The password should be 1234#, then at factory test mode screen, pull the Ethernet cable out.

[gberkemeyer]

I can't for the life of me get the workgroup status icon to appear on some of our handsets.

Have you set the User's client type to Workgroup Agent?

[jingle]

Thank you everyone. Deleted the user the phone and setup both from scratch. I now get the workgroup status icon.

Regards, James