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  • Workgroup Status Icon on Handset

    Hi Everyone

    I can't for the life of me get the workgroup status icon to appear on some of our handsets. I have agent login and logout buttons setup, and they function correctly, but general agents don't have access to the agent status in call manager as it requires a supervisor license and without the status icon on the handset they don't know if they are in or out.

    The handsets are Shoretel 560's
    Shoretel version 8.1

    I have deleted the phones from the database and reset them and I have removed users from the workgroup and set them up again all to no avail.

    Thank you
    Regards, James

  • #2
    I dont think its possible, is it? You want to show the workgroup agents' status on the screen of the 560?

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    • #3
      You could try to do a master reset on the phones. With a mute772667#. This will force a server download and re-download the icon files. It is possible that they might be corrupt. The password should be 1234#, then at factory test mode screen, pull the Ethernet cable out.

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      • #4
        Originally posted by jingle View Post
        I can't for the life of me get the workgroup status icon to appear on some of our handsets.
        Have you set the User's client type to Workgroup Agent?

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        • #5
          Thank you everyone. Deleted the user the phone and setup both from scratch. I now get the workgroup status icon.

          Regards, James

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