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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • PCM Upgrade process

    I am planning to do an upgrade from 7.0 to 9.1 this weekend. I think I have all my ducks in a row as far as how the upgrade is going to go. The one thing I am missing is the process the users will see when they have to upgrade their PCM.

    I know that when they launch the PCM for the first time after the upgrade they will get prompted that there is a new version available and would they like to install it, to which they should click Yes. Thats all great, but I would really like to see what happens next, are there any prompts, does it ask them for their password and username? Do they have to click any check boxes or hit any additional prompts?

    If anyone has done this, or has any screenshots, or any information at all regarding what this process is going to be like for the users, could you please provide it for me?

  • #2
    From memory, the new version just picks up the settings from the old version where it can. The user will get a prompt to click the ShoreTel logo to get started when the app is run for the first time and that is pretty much it. They don't have to log in again.


    • #3
      Thanks for the reply, I actually set up a VM test server and workstations and was able to do the upgrade to the server as well as the PCM.

      I've attached a PDF of the clickables in the process, I hope this helps someone in the future.
      Attached Files