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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Unable to call number

    I have two numbers that none of us in the building are able to dial. We dial 9 to get out plus the number (one and another The phone doesn't even ring just drops back to "off hook". I have successfully dialed these numbers with my cell and other 800 numbers with our ShoreTel.

    Could someone provide me with reasons as to why we can't dial these?

  • #2
    Permissions on the user group?

    Otherwise, I would say that you use Global Crossing! Haha!


    • #3
      This occurrs on Staff and Executive User Groups.

      Global Crossing?


      • #4
        Nevermind, I Googled Global Crossing


        • #5
          If you're using an ISDN PRI i would recommend running a PRI trace to see if the call is getting out over the PRI, then determine if the carrier is sending the disconnect.. Also, some 800 customers may reject your call based on your CID, or if one is not sent..