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  • Call manager client install fails to complete on come PC's

    I have run the call manager client (Shoretel 9, brand new system) installer on 13 PC's so far. Of these, 5 have failed to complete the installation properly.

    All the PC's are Dell machines, (Dimensions, Optiplexes) none older than 2 years. They are running Windows XP Home. Some are SP2 and others have been upgraded to SP3, but this does not fix the problem.

    I have done the install the exact same way on all machines, and cannot for the life of me figure out why it is failing on some and not others. A Shoretel support rep poked around on one of the problem PC's remotely for a while, and then realized it was an XP Home computer and told us they do not support XP Home, only Pro. So I'm on my own.

    Here is what happens: The installer runs normally, downloads the .NET package and all that, finishes up and requires a reboot. On these PC's, after the reboot is complete, nothing else happens. The login screen never comes up and the install never finishes.

    In the task manager I can see that STCLogin.exe is running, but it never appears on the desktop.

    I have tried removing all .NET frameworks and reinstalling 1.1, 2.0, and 3.5 respectively, to no avail. All machines run AVG free antivirus, which I have tried disabling during install.

    If anyone has seen this and has any ideas I would greatly appreciate the feedback.

    Apologies if this is an issue that's been covered. I'm still reading the forums but I'm 12 pages in on Administrators and haven't yet seen this one.

    Thank you in advance.
    Last edited by jdack; 11-03-2009, 10:29 AM. Reason: "come PCs" was meant to be "some PCs"

  • #2
    I forgot to mention: All the users on all the PC's are local administrators. We do not run a domain server.

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    • #3
      Uninstall, then remove the shoreline folder in program files. Also download the exe and run as administrator. It also may help if you restart Director and then install.

      400Degreez......Last name Ever, first name Greatest!

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      • #4
        Originally posted by 400degreez View Post
        Uninstall, then remove the shoreline folder in program files. Also download the exe and run as administrator. It also may help if you restart Director and then install.

        400Degreez......Last name Ever, first name Greatest!
        The Shoreline Communications folder is deleted automatically when I run the uninstaller.

        Still no luck.

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        • #5
          Is there a Shoretel icon on the desktop? If so do you get an error if you click on it?

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          • #6
            Originally posted by ccm399 View Post
            Is there a Shoretel icon on the desktop? If so do you get an error if you click on it?
            Yes the icon is on the desktop after install, while the STClogin.exe runs in the background.

            Clicking on the icon results in a standard windows XP "this program has crashed" dialog with options to send the crash results to microsoft.

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            • #7
              So all of the PCs are running XP Home??? But only five are not working??? You have the local firewall on??

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              • #8
                Just to be clear. You are trying to get call manager to work in an unsupported environment? Is that correct?

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                • #9
                  Originally posted by Miersk View Post
                  Just to be clear. You are trying to get call manager to work in an unsupported environment? Is that correct?
                  Technically yes. And it works fine on most XP Home PC's.

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                  • #10
                    Originally posted by southeasternMI View Post
                    So all of the PCs are running XP Home??? But only five are not working??? You have the local firewall on??
                    Yes, all are XP Home, most work fine with this software.

                    Local windows firewall is turned off on all machines.

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