Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • Setup issue

    I am building a new system for a customer and ran into one issue. They have multiple departments, all with different published numbers, and two receptionists. What I have done is created one HG for reception, however they need to know which departments number has been dialed before they pickup the call. Would I have to create a different HG for each departments calls that ring into reception so that they would know who is calling? or is there an easier way to do this?


  • #2
    I would recommend two hunt groups.

    Another possibility would be some sort of announcement to the receptionist before the call is connected. We did this for one customer by playing a short wave file in their ear after they answered and are experimenting with doing this during the ring as well.


    • #3
      If its a PRI, you can create DNIS entries and label the dialed number with whatever you want to call it. Then when the phone rings, it shows that label on their phone and in Call Manager.

      In America, I had a customer with ECC where the agents answered calls from a few different customers. Each customer had their own 800 number to call, so I just labeled each DID with the name of the customer who was calling.


      • #4
        It is a PRI, so I think I will just use DNIS entries to solve this one.


        • #5
          if not, try using route points...They might be easier to track?