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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Any way to not use Call Manager?

    I have a user offsite who wants a vmail box only on our ShoreTel 7.5 system. When I configure her as a new user and tell Shoretel "mailbox only" and Softswitch, I get a license violation on the type of call manager because it looks like every extension gets a Call Manager license. Consequently I am at max.

    Is there any way to tell the system she's not going to be using Call Manager? I still have 15 mailbox licenses showing.


    Last edited by iflyvfr; 10-14-2009, 09:09 AM.

  • #2
    Just set it to Advanced Call Manager. This is a self-audited license and the license is free, so you can set as many as you want.


    • #3
      Thanks Chris. I saw that but thought my installer told me it would expire after nn days. I guess that was the other type, makes sense now.



      • #4
        I think your installer may charge you for those self audited licenses.