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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Default Action When Pressing Mode Button on Phone

    We're using ST 9.1 with 230g phones. When we first installed the system, when a user would press the Mode button on their 230g phone, it would default to "Out of Office" after 5 seconds. Somewhere along the line, it changed to "In a Meeting" as the default.

    I've spent quite a bit of time pouring through Director settings and I can't seem to find it. I'm sure it's fairly obvious once you find it, but I'm hoping someone can lead me to a quick answer.

    Thanks so much!

  • #2
    Curious. I think this is something ShoreTel changed in an upgrade perhaps? My 9.1 phones have always done this, and I think the 8.1 phones did as well. I don't know how to change it back.