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  • Headset mode vs Speakerphone when calling from CM

    When I place a call from call manager (Handset on Hook) it defaults to using the headset (headset LED lights up) but there is no headset plugged in. It would make MUCH more sense for it to default to speakerphone. Any way to change this?

    Edit: Figured it out - Automatic Off Hook Preferences in Personal Options.
    Last edited by mdmogren; 10-01-2009, 12:49 PM.

  • #2
    Change the Automatic Off-Hook Preference under the personal options on the user form, or under the options menu on the PCM. On 9.1 it is on the telephony options tab.

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