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  • Call handling mode changing cannot figure out why

    We have one user where his call handling mode keeps changing based on the on / off hours schedule. This seems like it is working as it should except we don't force change the call handling mode here for any users. No one else's phone changes the call handling based on the schedule so we are trying to figure out how this one user keeps changing.

    I have checked the administrator and there are no schedules assigned to the call handling modes for this user. His account is setup like everyone else's in the company.

    Could this be a setting on the client? Call manager software?

  • #2
    He could be using personalized call handling, look in his PCM under options?

    Is he using outlook calendar to schedule call handling modes?