Mic does not work

[maxim-ic-joe]

All,

I have a client that I cannot get a mic to work. They are at a remote location. I have had them buy an USB headset. Once they disabled their firewall they can hear me but I can not hear them. When I call them the Answer button is grayed out. Anyone encounter this issue? Any ideas?

TIA,
-Joe

[ccm399]

I have had this issue before too. Normally it was the softphone not recognizing the headset.

What version (build number) of Shoretel are you on?

[maxim-ic-joe]

The issue was with the installation. The end user installed the software using Firefox instead of IE. I had them uninstall the software and had them install the software using the executable.