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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • Mic does not work


    I have a client that I cannot get a mic to work. They are at a remote location. I have had them buy an USB headset. Once they disabled their firewall they can hear me but I can not hear them. When I call them the Answer button is grayed out. Anyone encounter this issue? Any ideas?


  • #2
    I have had this issue before too. Normally it was the softphone not recognizing the headset.

    What version (build number) of Shoretel are you on?


    • #3
      The issue was with the installation. The end user installed the software using Firefox instead of IE. I had them uninstall the software and had them install the software using the executable.