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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Avaya Integration

    Anyone know Avaya here that has done an integration before? We have a customer who’s Avaya vendor has flaked and we need someone to configure the Avaya (Definity) side for the integration.

  • #2
    Avaya integration

    Chris- Try the guys at CCITelecom in Statesville, NC. Bobby and those guys are certified on all the AVAYA stuff. They are a ShoreTel partner as well. There also have a location in Charlotte, but OPS is in Statesville. (Cause they have better Barbecue!)

    I have a guy up in Roanoke, VA that we use for AVAYA stuff. They are canning a lot of employees now and dropping about 40% of their partner force. (We being one of the canned!) That buy out by the venture capitalist is really screwing MANY of the long time faithful.


    • #3
      Hey Chris,

      We at Transcned Communications are both Avaya dealers and ShoreTel dealers (the largest and best ShoreTel dealer ) If you have questions send me a PM and I will shoot you over my number.



      • #4
        Were you ever able to integreate the shoretel and Avaya? Did you use SIP ?


        • #5
          We have integrated with Avaya (and other systems) over qsig.


          • #6

            Do you mind giving me some details about integrating an avaya IP Office 500? We are not looking for much more functionality other than basic calls from point A to point B. I am installing a VCM32 card tonight and upgrading the software to V5.



            • #7
              I just integrated the IP Office 500 with the Shoretel Via Sip.. See here for quick and dirty of what I did
              Last edited by getzjd; 11-07-2011, 03:15 AM.