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  • How to change the on hold timer from 3 minutes to longer

    Need to know how to change the hold time from 3 minutes to something a bit longer - most likely 5 minutes. Maybe indefinately. Users complaining that after 3 minutes, the ShoreTel system will drop the caller after they would put them on hold. This was tested and was true.

    I have a ShoreGear 90 version 7.5

    Any help would be appreciated as I could not find anything browsing through the ShoreTel Management Screens.

    Thanks in advance.

  • #2
    Nevermind. The 3 minutes was a fluke. We tested it several times after and the hold time seems to be indefinate.