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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • How to change the on hold timer from 3 minutes to longer

    Need to know how to change the hold time from 3 minutes to something a bit longer - most likely 5 minutes. Maybe indefinately. Users complaining that after 3 minutes, the ShoreTel system will drop the caller after they would put them on hold. This was tested and was true.

    I have a ShoreGear 90 version 7.5

    Any help would be appreciated as I could not find anything browsing through the ShoreTel Management Screens.

    Thanks in advance.

  • #2
    Nevermind. The 3 minutes was a fluke. We tested it several times after and the hold time seems to be indefinate.