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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Really Specific but yet awkward error

    Today my DTAS.exe (ShoreWare Distributed Telephony Application Service) process shut down causing all the softphones/call managers to fail.

    After researching the forums and the support shoretel database none of the issues match up.

    I am running version 7.5 build 12.14.1809.0.

    From what I have read the DTAS can fail if there is an issue with a registry key and it not pointing to the IP of the local host of the server. Also i only have one phone server. It is as if the dtas.exe service tripped over its own shoes and crashed.

    When I opened the task manager on the server, while the issue was happening; I noticed the DTAS was taking 75% of the CPU priority; maxing out both cores of the server. So needless to say I closed it and restarted the service. This fixed the issue; allowing all the softphone users/call managers to re-connect back to the server.

    My question: Has anyone ever seen this type if issue where the service just randomly fails and cant start back up?

    *I want to do a Memory test to make sure the memory sticks are not malfunctioning; but i will have to do this off hours for obvious reasons.

    I have also noticed that the MySQL service is restarting randomly throughout the night. Has anyone noticed any symptoms like this?

    Thanks for any replies,