Softphone greyed out

[BDODAN]

Hello Guys,

I have a client with his Softphone grayed out. If he logs into another computer the softphone works normally. I've tried removing the Shoretel client 12.14, all files and registry keys then reinstalling however I still have no luck getting his softphone to work. Any ideas what else I can try?

Thanks!

[Palitto Consulting]

One thing that comes to mind: Have you checked to see that the speaker and microphone are working correctly?

[BDODAN]

Confirmed

I've confirmed the headset is configured and working - it is set as the default device in Windows and plays all audio. We might just reimage his computer.

[sean]

have you tried a different local profile?

I would try and login as the administrator or an account with admin rights; and launch the shoretel call manager then try and get on a softphone.