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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Forwarding a fax line?`

    Can I forward an analog phone line to another number using shoreware director or do I need my provider to do busy call forwarding?

    We just switched providers from Paetec to Qwest and I am assuming Qwest has now taken over our lines and they must not be busy call forwarding our fax line to the number we need it to goto.
    Before I call Qwest and have them forward it, I thought I would find out if I can do it myself on our system. So far I cannot find anywhere in director where I can do this.


  • #2
    You would have to call Qwest, there is no way to forward an analog line from director.


    • #3
      Thanks for the reply.