Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • Workgroup issue

    Having a strange issue at one customer. When a call comes in for an agent in a workgroup, they finish up the call, go into wrap up time 300 seconds, once that finishes and there are calls in the queue they are not able to answer them. It used to send the call to them once wrap up time finished but now they must manually answer the call using PCM. Anyone ever had this happen?

  • #2
    After the wrap-up period, is the agent status changed back to Logged-in? During our brief experiment with a wrap-up period, our agents were being logged out after each wrap-up period.