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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Music on Transfer

    Is there any way to have music on transfer? or only MoH?

  • #2
    If you mean for a consult transfer, the caller is placed on hold during a consult transfer and hears the normal MoH. Did you mean something else?


    • #3
      Well that is good to know, however I was wondering on a straight transfer if the caller would hear the music?


      • #4
        Where were you expecting to hear MoH? You are not placed on hold with a blind transfer--you are transferred straight to the destination extension and will hear it ring. Are you referring to those systems that announce "Please hold while I find your party" and place you on hold until the call is answered? ShoreTel does not support this for a normal extension assigned to an IP phone, though you could get this by using Auto Find Me I think.


        • #5
          Yes you are correct, only consultive transfer's will play the MoH. They came from a system where it would play music instead of the ring when transferring from the AA for example.