Music on Transfer

[jmitchell]

Is there any way to have music on transfer? or only MoH?

[Palitto Consulting]

If you mean for a consult transfer, the caller is placed on hold during a consult transfer and hears the normal MoH. Did you mean something else?

[jmitchell]

Well that is good to know, however I was wondering on a straight transfer if the caller would hear the music?

[Palitto Consulting]

Where were you expecting to hear MoH? You are not placed on hold with a blind transfer--you are transferred straight to the destination extension and will hear it ring. Are you referring to those systems that announce "Please hold while I find your party" and place you on hold until the call is answered? ShoreTel does not support this for a normal extension assigned to an IP phone, though you could get this by using Auto Find Me I think.

[jmitchell]

Yes you are correct, only consultive transfer's will play the MoH. They came from a system where it would play music instead of the ring when transferring from the AA for example.