We have mutiple locations, with a workgroup that has members from two different offices- Site A & B. The Shoreware Director is located at site A. Workgroup members are at Site A and B.
Randomly, 2-3x a week, workgroup members at Site B will receive workgroup calls on their second line while they are logged in and in the middle of a call. The supervisor can see when these second calls come and can say they are legitimate workgroups calls.
when happening, the incident may last about 10 mins or so then everything goes back to normal.
For awhile there we thought that Site B's site was reverting to Hunt Groups but no so in this case. Today person getting calls and yesterday's person getting calls were not in the backup hunt group any way.
Can anybody, please give me some insight... Our vendor hasn't been able to resolve also.
Randomly, 2-3x a week, workgroup members at Site B will receive workgroup calls on their second line while they are logged in and in the middle of a call. The supervisor can see when these second calls come and can say they are legitimate workgroups calls.
when happening, the incident may last about 10 mins or so then everything goes back to normal.
For awhile there we thought that Site B's site was reverting to Hunt Groups but no so in this case. Today person getting calls and yesterday's person getting calls were not in the backup hunt group any way.
Can anybody, please give me some insight... Our vendor hasn't been able to resolve also.
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