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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Recover voicemails

    I had a user that deleted his voicemails a few days ago. I have a copy of all the wav files and also a copy of his mailbox.dat file. Can I copy all the wav files to the VM directory and overwrite his dat file to restore them? Is there a procedure to restore an individual mailbox if you have access to a backup?

  • #2
    You may need to stop the voice mail service first, but yes, this should allow you to restore the mailbox.