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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Voice mail messages not being deleted properly

    I have a couple of users within my organization that are having issues with deleting voice mails. Specifically, if Outlook Voice Mail Integration is set up, and messages are deleted from the user's Inbox, the messages are still showing up as Heard in the user's Voice Mail through the ShoreTel software. This isn't a concern at the moment, but eventually this will translate to users not being able to use the system until the issue is resolved.

    Is there a reason a message, when deleted from Outlook, isn't being deleted from the user's actual voice mail? If anyone knows of anything I could check, or a way I could delete the messages from the server itself, I'd appreciate it.

    Thanks! :sorcerer: