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  • Reporting - Calls to operator by pressing 0

    What is the best way to determine what calls went to the operator by someone pressing 0 in an AA menu? I tried counting up a few ways, but what the report shows vs what actually comes in as recorded by the Call Manager software is different.

    Thanks

  • #2
    I have not double-checked, but I would guess it is: connect records which have a PartyID of your operator and a CtrlPartyType of voice mail. If you wish to include pressing 0 at the Backup AA, check for that type as well.

    This will also find calls where someone got to you from a voice mail box.

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