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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Reporting - Calls to operator by pressing 0

    What is the best way to determine what calls went to the operator by someone pressing 0 in an AA menu? I tried counting up a few ways, but what the report shows vs what actually comes in as recorded by the Call Manager software is different.


  • #2
    I have not double-checked, but I would guess it is: connect records which have a PartyID of your operator and a CtrlPartyType of voice mail. If you wish to include pressing 0 at the Backup AA, check for that type as well.

    This will also find calls where someone got to you from a voice mail box.