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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Hiding the Caller ID in Voicemail Messages

    Is it possible to hide or block the caller ID of an incoming voicemail message?

    I've been tasked with setting up a sort of 'Anonymous Tip Line' where callers can leave a message but it should be completely anonymous to the persons handling the voicemails. It's fine if Admins can see the Caller ID in call logs. We simply want to prevent the individuals who handle these messages from seeing the number they came from.

    I'm using:
    ShoreTel 7
    Build 12.5.2836.0

    Thanks for any info!

  • #2
    Do you care whether caller ID is available in other places on the system? (i.e. can it be disabled system-wide, or does this need to be for the voicemails only)


    • #3
      Thanks for the reply!

      Ideally, it would be great if we could do this only for specific extensions and not the whole system. Caller ID is important to us, we just need to have ONE extension where the voicemails left on it do not have any information that can identify the caller. (Or at least this info should not be visible to users who these messages are being forwarded to.)


      • #4
        Here's some possibilities:
        1. Make some tie trunks that do not accept caller ID. Pass the calls through these tie trunks before they hit the extension where the voicemail is left. This is the native-ShoreTel-only approach.
        2. Disable caller ID system-wide, but this does not sound viable.
        3. A custom that takes the messages from one mailbox and forwards them to another, stripping this information. ShoreTel Professional Services can do this I'm sure, or we can send you a quote.