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  • MOH.... again

    ok, here is the scenario... I have 7 sites currently using shoretel. At one of the sites there is no music on hold currently. That site has 2 60/12 switches. I have enough capacity to move everyone to one switch.... so, we are going to lease some extra space to a company. If I move all of my people at that site to one of the 60/12 switches and only have the leased people on the second switch, if I check that switch for a music on hold source, will it only work for those folks on that switch, or would I be injecting their music on hold into my environment as well? Also, anyone know of a way to disable the computer ethernet jack on th back of a shoretel phone?

  • #2
    The MOH switch is at the same site as the trunk used. There can be only 1 MOH source per site.

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    • #3
      right, at thatsite, there is no music on hold currently.

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      • #4
        So in other words, it does not depend on where the users are located, just where the trunks are located. Anyone who makes a call out a trunk at that site will get the MOH.

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        • #5
          but there are no trunks at that site, they use a t1 at another site for all calls

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          • #6
            Then the MOH that is used will be from the other site. Setting MOH at your leased site will do nothing.

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            • #7
              ok, thanks... that is what I was afraid of... I don't want them getting our MOH, but it sounds like there is choice?

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              • #8
                Yes, you're stuck with a single source of MOH.

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