Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • Exchange 2007/2003 environment and Shoretel

    We have recently started deploying Exchange 2007 servers at a few of our locations, we still have Exchange 2003 at a few locations. One location has Shoretel and has Exchange 2007 and that's where we are seeing a problem. Users are staying that Outlook is extremely slow especially at startup. We used ACE analyst to determine what the local PC is doing. What we found is that Shoretel is wanting to import contacts but won't use the local 2007 Exchange server. Instead it goes over our WAN and communicates with the first 2003 Exchange server. However some of those 2003 Exchange server are powered off, not uninstalled. So the local PC attempts to contact these offline 2003 Exchange servers, then times out. The local PC eventually finds an online 2003 server and completes the contact import.

    How do I force the Shoretel system to specifically use an Exchange server. I have very limited knowledge when it comes to Shoretel. Any help would be greatly appreciated.


  • #2
    Public Folders

    I haven't fully tested this but.....

    shoretel is just wanting to pull the public folder contacts. You can disable this if you want. If you want to leave it enabled, your exchange environment *should* dictate where the contacts are pulled from.

    go into the exchange 2007 console, look at the private database for the user in question. Check and see where the private database's default public folder store is.....

    i attached a screenshot of our config. The database should be set to use a local Public folder store. If one is not available, you may have to create one and replicate folders.
    Attached Files