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  • Locked out of director?

    So how does one get back into shoreware director if you somehow lost or changed the admin password?

  • #2
    Passwords are stored as unsalted MD5s in the Users table. Replace the hash with a hash for the desired password.

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    • #3
      Originally posted by Palitto Consulting View Post
      Passwords are stored as unsalted MD5s in the Users table. Replace the hash with a hash for the desired password.
      Care to explain alittle more?

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      • #4
        1. Generate an MD5 for the desired password
        2. Connect to the MySQL or Access database which ShoreTel uses for its configuration
        3. Open the users table.
        4. Locate the desired user and replace the contents of the GUIPassword field with the MD5.

        If this is not sufficient information, I would recommend against making the change yourself. Change the wrong thing and you can mess things up pretty badly.
        Last edited by Palitto Consulting; 08-13-2009, 06:41 AM.

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        • #5
          Originally posted by Palitto Consulting View Post
          1. Generate an MD5 for the desired password
          2. Connect to the MySQL or Access database which ShoreTel uses for its configuration
          3. Open the users table.
          4. Locate the desired user and replace the contents of the GUIPassword field with the MD5.

          If this is not sufficient information, I would recommend against making the change yourself. Change the wrong thing and you can mess things up pretty badly.
          Or the easy way.... (call it DB hacking for dummies)

          Once in the user table you will find many entries that are the same as far as password fields go. Look at FAX users and other extensions that do not have call manager software (almost removing the chance that the PW has been changed). Then copy and paste the value into the cell that used to be the admin. The password will now be the Shoretel default.

          To log on enter the current administrator name in the user field then use the Shoretel default password for the password. Then of course go into the user account and update the password!

          Daniel is totally correct though...he just has all the cool tools at his disposal to hash a word. But you can get out of the jam by using the above method without the cool stuff.

          Chris

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          • #6
            As long as you can get into the ShoreWare Director server, and still have the login information for mySQL you can switch who the admin is... or change the PW.

            But what if you don't have access to say the mySQL,,, or the windows server.. that could be a whole other exercise in password recovery.

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