Softphone disconnects calls randomly.

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flatlinerqz

Junior Member

Join Date: Aug 2009

Posts: 11
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#1

Softphone disconnects calls randomly.

08-11-2009, 10:48 PM

Using Checkpoint VPN-1 firewall and Secureclient on pc side, user can make calls but they are terminated radomly in about 1.5 minutes. If I use a cisco VPN with pptp and windows vpn client, the problem goes away. What am I missing?
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aclements

Member

Join Date: Dec 2007

Posts: 48
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#2

08-12-2009, 09:51 AM

Sounds like maybe the checkpoint is killing the session. I'm not at all familiar with checkpoint, but you should be able to set a protocol timeout or similar, or at least see if it is killing the session by turning on some logging.
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Softphone disconnects calls randomly.

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