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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Softphone disconnects calls randomly.

    Using Checkpoint VPN-1 firewall and Secureclient on pc side, user can make calls but they are terminated radomly in about 1.5 minutes. If I use a cisco VPN with pptp and windows vpn client, the problem goes away. What am I missing?

  • #2
    Sounds like maybe the checkpoint is killing the session. I'm not at all familiar with checkpoint, but you should be able to set a protocol timeout or similar, or at least see if it is killing the session by turning on some logging.