Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • Analog Fax Lines

    We have two new analog fax machines that have been connected. Our analog lines have been cross connected the ShoreTel ports. When I try to configure the switch, I see the ports are "Available". However, when I try to set up a user for the fax lines, the ports do not appear in the port drop down list. Am I missing something. I'm still rather new to ShoreTel in general and would appreciate any help or direction. Thanks.

  • #2
    Which port number are you trying to use? the lower number ports usually only support Analog turnks, not lines. Make a higher port number "available", and try that...

    just an idea.


    • #3
      I am trying to use ports 7 and 8, both of which are selected as "Available" in the drop-down box. I couple of higher ports are already in use.


      • #4
        Which model of ShoreGear switch are you attempting to connect?


        • #5
          The ports are on a ShoreGear 90 Switch.


          • #6
            That's your problem. Only ports 9-12 can be analog extensions on an SG90.

            Check out the top left corner of the second page, it lists the ports and their use.