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  • IP8000 as SIP extension question

    hello all,
    I have a customer that upgraded to 9.1. i was told that they can't use the ip8000 as a SIP trunk any longer (which is a surprise to me).
    so i have been working with the client converting it over to a sip extension. the problem is they have no more ports available on their switch. they do however have an available port on their remote switch. i have tried to get the phone working through that switch but have not been able. i program everything correctly but the difference is it has an IP address at the main site. when we try to give it an address from the remote site we can't get into the web browser of the IP8000.
    so the question is: is this possible to get to work or do they HAVE to have an available port on the switch where the phone is actually located?

    I hope that made sense. :wacko:

  • #2
    you can you the SIP proxy setting for the IP8k. Please refer to the new IP8k installation KB. Sorry I don't have which article number that is. A quick search of the ShoreTel website should suffice.

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    • #3
      i guess i don't understand your reply. i have the article that explains how to set up the ip8000 as a sip extension. is that the article you are refering to?
      are you saying what i am trying to do is possible?
      thanks!

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      • #4
        Couple of Questions:

        How is routing happening between sites? You stated that you could not get to the web browser of the IP8k, but if you can route between sites (and you must if they are one phone system) then you should be able to get to web pages on the other site.

        Where does the IP of the phone reside, local to you, or across the WAN and therefore local to the switch you are enabling the SIP Proxy resources on?

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        • #5
          Originally posted by pithpower View Post
          i guess i don't understand your reply. i have the article that explains how to set up the ip8000 as a sip extension. is that the article you are refering to?
          are you saying what i am trying to do is possible?
          thanks!
          gbphil4 is referring to a knew Knowledge Base Article (KB) for the install of the IP8000. You will need to get that config note off of ShoreTels Website.

          Also, Can you ping the IP address (IP8000) from the ST Server CMD line?

          If you can, then are your HTTP Port 80 blocked in the fire walls

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