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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Problem with Monitored Extension need a solution!!!

    I have a customer that has copper lines that goto an Auto Attendant and if they Zero out goes to a hunt group of 3 people. 1 of the 3 people have an operators PCM, that person also has Monitored Extension of 11 people on a button box, of the 11 people the other 2 people that are in the hunt group for the Zero out are also in the Monitored Extension.

    Problem: The Operator is getting an additional ringing in her ear after she
    answers the phone.
    So far as I see it, its comming from the Monitored Extensions,
    1) I swapped her extension with another extension and the extension with
    the button box continued to still have the problem.
    2) I have given her a temporary extension without the Button Box, and the
    problem went away.
    3) I added the Button box and the problem still did not come back.
    4) I have added the Monitored Extension and the problem came back.
    5) I added Extension monitored to her phone without the button box and the
    problem was there.

    Build 13.24.2504.0

  • #2
    I assume you have the 'Monitored Call Button' set for 'Don't Ring' on the phone?

    In that case...
    Check the Operator's Call Manager -
    Options - Sounds - select 'Incoming Monitored Call' - set it to 'None'


    • #3
      It is set to Ring with 1 Delay