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I have a customer that has copper lines that goto an Auto Attendant and if they Zero out goes to a hunt group of 3 people. 1 of the 3 people have an operators PCM, that person also has Monitored Extension of 11 people on a button box, of the 11 people the other 2 people that are in the hunt group for the Zero out are also in the Monitored Extension.
Problem: The Operator is getting an additional ringing in her ear after she
answers the phone.
So far as I see it, its comming from the Monitored Extensions,
1) I swapped her extension with another extension and the extension with
the button box continued to still have the problem.
2) I have given her a temporary extension without the Button Box, and the
problem went away.
3) I added the Button box and the problem still did not come back.
4) I have added the Monitored Extension and the problem came back.
5) I added Extension monitored to her phone without the button box and the
problem was there.
Build 13.24.2504.0
Problem: The Operator is getting an additional ringing in her ear after she
answers the phone.
So far as I see it, its comming from the Monitored Extensions,
1) I swapped her extension with another extension and the extension with
the button box continued to still have the problem.
2) I have given her a temporary extension without the Button Box, and the
problem went away.
3) I added the Button box and the problem still did not come back.
4) I have added the Monitored Extension and the problem came back.
5) I added Extension monitored to her phone without the button box and the
problem was there.
Build 13.24.2504.0
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