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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Moving HQ

    We have a resonable size system. Approx 200 users accross 8 sites. HQ is in what is now a branch. Started out as head office. All other sites have DVM's. We now wish to move HQ to a new data center where it can best serve all branches. A DVM will go into its current location.

    Any guidence or direction in accomplishing this would be much appreciated. We are running 8.1 currently.

    Thank you
    Regards, James

  • #2
    Sounds like a major re-design; new IP address entails a lot of changes including re-installing the DVM on the HQ and just to mention a couple of other items, PCM connectivity and Switch reboot across the board. I have not done this so can not give you more details. I am sure many of us will be interested in your feedback once you have completed this project. Please do share.
    Good luck.


    • #3

      While this process isn't too difficult, it is important to follow the procedure step-by-step. Many of our customers have moved their Application Server to a controlled environment such as a data center for the past couple of years, so we can certainly assist you if necessary.

      This is documented in the KB on the ShoreTel site. Who is your ShoreTel partner/distributor? They should have no problem performing this for you. If they can't or won't, we would be glad to assist. Our company has global clients using the ShoreTel solution with absolute success.

      Feel free to contact us at [email protected]. Once you determine we are capable of supporting you as needed, we can easily assign you a client log in to our customer portal where you can create, view, and edit trouble tickets 24/7/365.

      We are here to help, so simply let us know how we can best serve.

      Last edited by rwensmann; 09-26-2012, 10:46 AM.


      • #4
        Can you point me to the location of that KB.

        Thank you


        • #5
          Im attaching a basic step-by-step that I used when doing the same thing. I was on 7.0 at the time but the order of steps should be the same.

          Most important is to change the ip address in Director of the headquarters server BEFORE you change the ip on the server NIC.

          Also, I didnt have to reinstall shoretel on the HQ server ... only on the DVM's. Let me know if you have any other questions.

          NOTE: When I did this we had 45+ sites running 3000 users along with 2 DVM's, 1 Conference Bridge and 1 Contact Center.
          Attached Files


          • #6
            We have done this twice now for customers on 8.1 and above. Once was to change the address on the HQ server because of a new VLAN and the other was a physical location move. 8.1 seems to be a little tempormental about changing the HQ IP address. Even following the correct procedures we still had services non-functional after the change. In both cases we eneded up doing a re-install of the ShoreTel HQ server software rather than spend the time to trace every little bug. Make sure you do your back-ups of everything before you start.


            • #7
              One of my largests clients did this about a year ago - it was pretty ugly. They had about 1500 users, 5 DVMs and about 30 sites. DNS can ease some of the pain if you're using an internal naming convention. If you corresponded this move with an upgrade you could backup your DVM's and do a completely new install on the DVMs. Switches and phones should be pretty simple - you will have to touch each switch with the new server IP, and feed the phones a new ftp server via DHCP. Call manager will be no fun.


              • #8
                Let me get this straight..

                We will be using Shoretel (new system, 9.1) in about 3 weeks. Our data center is downtown but our main location is about 10 miles from the data center (referred to as Location B here).

                We will locate all of the Shoretel switches at Location B. I wanted to setup the Shoretel voicemail server at Location B initially, then move it to the data center in a few weeks.

                But it sounds like this may be more trouble that it is worth?! Should I instead put the server at the downtown data center (with the correct IP address) and then deal with the minor inconvenience of not having the install CD actually in the server?

                I should mention that (of course) if we started with the server at location B, the IP address of the server would changed when moved. The rest of the Shoretel equipment would not move or change IP addresses.