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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • how to move DVM

    We need to move an existing dvm to a new server. do i just copy the shoretel data folder. then install the DVM software? i plan on keepting the ip address and the server name the same

  • #2
    You can build a new DVM server (new IP address) and keep the old one in production then simply move users from the old to the new DVM server.
    - Of course have a validated backup of the server first.
    - Make sure server SMTP communication is OK to allow copying over mailboxes.
    - Confirm mailboxes folders and contents are copied over.


    • #3
      by moving them they will move existing mailboxes?

      Because i want to take this server out of production


      • #4
        Nothing to stop you from doing that after you complete the MBX move, unless I am missing your point.


        • #5
          I just did this on a DVM server a few days ago. I wanted a clean rebuild of the OS using the the same hardware, but the same could be done for a cut over to a new machine. I kept the same IP, but used a different computer name.

          This is how I did it:

          1. Stop ShoreTel services on the DVM.
          2. Made a backup of the voicemail on that DVM
          3. Rebuilt server OS using same IP as before.
          4. Performed remote server install.
          5. Stopped ShoreTel Services
          6. Restored voicemail
          7. Rebooted server

          I am not totally sure stopping the services was needed as I only backed up the voicemail, but I did it anyway.

          My reasoning on doing it this way that the HQ was already configured for this DVM and would not need any changes. The DVM would recopy the configuration from the HQ server once it was up so I only needed a backup/restore of the voicemail.

          Hope this helps.


          • #6
            I would agree with grdne1 solution above, the only change I would make would be to restore the voicemail back to the ShoreLine Data folder before installing the remote software.
            It seems to work fine, however there is a knowlegebase article (which I can't place at the moment) which indicated that pointers to voicemail might not be preserved and that you would need to engage with ShoreTel professional services to have them fix it.
            That said, I have restored a broken DVM from a backup without issue.