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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • Upgraded from 5.2 to 6.1 to 7.5 - how to import old call records?

    Upgraded from 5.2 to 6.1 to 7.5. How do we import old call records?

    IIR, each phone user has a call history on his/her own computer. Is there also data on the server that should be imported?

    If employee data per employee machine can be imported, what is the procedure?

    If there is other data on the server that needs to be imported, what is the procedure?