Workgroup cumulative hold time

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shorenewb

Junior Member

Join Date: Jun 2009

Posts: 1
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#1

Workgroup cumulative hold time

06-29-2009, 04:57 PM

I had an upgrade over the weekend. used to be that when a call came in a workgroup we had a girl pickup the call and tell the customer that it would be a few minutes, get a little info to buy some time. after the upgrade to the latest 7.5, after the person is spoken to the hold time goes to zero.

I need the cumulative time to stay on the call. did we screw up a setting or do you think this is a feature in 7.5?
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Workgroup cumulative hold time