caller id unavailable

[sgr60]

I've just noticed that regardless of what is entered into the caller ID field for a given user, the caller ID comes up as unavailable on the receiving phone.
This was not always the case- it used to work just fine.
Ideas?

[dish1up]

I've just noticed that regardless of what is entered into the caller ID field for a given user, the caller ID comes up as unavailable on the receiving phone.
This was not always the case- it used to work just fine.
Ideas?

Make sure "Make Private" checkbox isn't checked.

If that doesn't work, check which trunk the user is making calls from. 24 line T1's don't pass the caller id over, but 23 channel PRI's do if it is configured properly at the carrier.

[blynch]

some carriers require the Calling Party IE for ISDN to set for National/E.164.. ShoreTel by default sends this out unknown/unknown. You will need to add ;2E in the custom tab of the trunk-group to set the above. You will need to login in the support mode.