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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Two phones, same extension?

    Is it possible to do this?
    My situation, which I'm sure is fairly common, is that I have two phones at my reception desk. It's setup now as two extensions where the second is setup to monitor the first. Is there a more seamless way to do this where could both use the same extension?

  • #2
    we use a Hunt Group to do this


    • #3
      I'm new to this... how does a hunt group work?


      • #4
        Make your main number the Hunt Group Extension.
        Change your 2 sets to new Extensions.
        Add the 2 Ext. to the Hunt Group.

        From here you can do several different set-ups.
        You can ring them both or one at a time. Set the number of rings per station. If they are both busy or not available, you can send callers to an AA, Mailbox or another Ext. and so on.