Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • In a Meeting

    For no reason phone will drop into “in a meeting” Mode.
    I already look under the PCM options,outlook, to see if "Use Outlook appointments to change Call Handling Mode" was enable but it is not even install.

    Any ideas?

  • #2
    Is the ability to change your call handling mode delegated to anyone else?


    • #3
      Schedules set against your call handling modes?


      • #4
        Does this person press the fourth "softkey" labeled HANG UP to hang up the call? Sometimes people do this, and if the other party hangs up before you, your actually selecting "Mode", not hang up. The default moves it down to "In A Meeting", and after 5 secs, it changes.

        Check this.

        On a Cisco phone (Cisco phone system), the "Hang-up" button becomes "Redial". I've redialed a few numbers in my day


        • #5
          After looking everywhere for help and looking at your subjestions. I deleted the user and recreated. It seems to be working now.

          Thank you for your help...


          • #6
            Originally posted by Telman2010 View Post
            Schedules set against your call handling modes?
            I have a question about schedules that I hope someone can shed light on. I have gotten different responses.

            We have a schedule running on users that put extensions in 'out of office' at 5pm. When users are on PTO, they record greetings in 'extended absence' with a greeting announcing their PTO dates. Issue is, when office opens at 9am the phone switched to 'Standard'. We have been told that 'extended absence' would over-ride a schedule.

            Thanks for assistance.