Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • Panic Button (Not 911/112/999/000)

    Hi we've had some recent issues with people walking into our reception area and causing problems.

    I've had a bit of a think about how to do this but would like to know if anyone else has created a Panic button that is able to play a preset message on a set number of phones.

    Issue happens at reception, button is pressed, phones ring and display PAINC RECEPTION on the phone screen. Or a broadcast message is played across a set number of phones. (Similar to a page.)

    I would like to have the system play a pre-recorded announcement if possible to minimise the amount of things that need to be done when a situation arrises.


  • #2
    We have a custom application which does exactly this except it requires pressing a couple buttons to activate. This is easy to modify, however. If you're interested, please contact Bryon Palitto at 330-335-7271 or send me an email/PM with your contact info.


    • #3
      We had a customer with the same request. We recommended that they use a Viking’s K-202-DVA connected to an analog ext. It is programmed to call a page group and play the recorded announcement.