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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Event ID 10016 - DCOM Error

    Any time my W2003 Std server (Shoretel 5.2) reboots, I get a DCOM Error Event ID 10016.

    The only way I can fix the problem is if I go into DCOM Config, then TMSManager properties, then security tab, then Local Launch and Activation, then add the SYSTEM User and Internet Guest Account User. Then I have to give each user local launch and local activation privileges.

    Here is the event error info:
    "The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    to the user NT AUTHORITY\SYSTEM SID (.......). This security permission can be modified using the Component Services administrative tool."

    Any idea why these settings are wiped on each reboot?