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  • Reset Phone to factory settings??

    One of my colleagues at a remote site thought he would be thrifty and purchase 10 IP 530's from a nearby call center that went belly up. Unfortunately he didn't do his due diligence and came to find out that the system the phones were on previously had a non-default configuration password. So....he's been trying all day to guess the password on the phones so he can reset all the values and get the phone to grab an IP on his network. Needless to say he's not having much luck. Does anyone know of a way to reset a phone back to factory defaults?

  • #2
    Originally posted by netwizzerd
    One of my colleagues at a remote site thought he would be thrifty and purchase 10 IP 530's from a nearby call center that went belly up. Unfortunately he didn't do his due diligence and came to find out that the system the phones were on previously had a non-default configuration password. So....he's been trying all day to guess the password on the phones so he can reset all the values and get the phone to grab an IP on his network. Needless to say he's not having much luck. Does anyone know of a way to reset a phone back to factory defaults?

    Yes, on the phone run:

    Mute25327# (stands for: CLEAR). It does: password protected (only SETUP is).

    Note: this command is present in the event someone hijacks the
    phone using the SETUP command. CLEAR allows it to be brought
    under DHCP control without knowing the password.


    Which means you can then reset the password via your config in director.

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    • #3
      Thanks Chris. Unfortunately it sounds like the phones are never getting to the point at which Mute+CLEAR# can be entered. The phones are looking for a DHCP server and the counter just increments forever. Supplying power but no network connection results in the "No Ethernet" message. Trying Mute+CLEAR# from that point does nothing.

      Don't the phones eventually time out looking for a DHCP server? I swear I've seen some of my phones do that before, but he says these phones just sit and sit. Are the phones trying to connect to the DHCP server they USED to connect to? I know there's a DHCP server listening on his network.

      Any additional recommendations?

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      • #4
        Originally posted by netwizzerd
        Thanks Chris. Unfortunately it sounds like the phones are never getting to the point at which Mute+CLEAR# can be entered. The phones are looking for a DHCP server and the counter just increments forever. Supplying power but no network connection results in the "No Ethernet" message. Trying Mute+CLEAR# from that point does nothing.

        Don't the phones eventually time out looking for a DHCP server? I swear I've seen some of my phones do that before, but he says these phones just sit and sit. Are the phones trying to connect to the DHCP server they USED to connect to? I know there's a DHCP server listening on his network.

        Any additional recommendations?

        You'll have to give Shoretel Support a buzz on this one....

        Comment


        • #5
          This may sound basic, but do other phones or the computers work on those drops?

          The reason I ask is because I just plugged in an phone and computer into a drop I hadn't used and got the same error. The phone booted up and said no ethernet. I assumed it was the switchport or something because the phone was powering up. It turns out that one of the pairs was switched at the wall.

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          • #6
            yeah, sounds like it may not have full network connectivity with the "no ethernet" message. I've seen that with bad RJ45's also...

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            • #7
              Shoretel won't help him. He bought the phones used and as such aren't covered until his support agreement.
              If anyone else here has any suggestions for resetting these phones let me know and I'll pass the word along. Otherwise, he should have asked for the admin password before paying for them.
              Thanks

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              • #8
                The only other suggestion I can see, as a last resort, is to sniff the dhcp packets on the port (ethereal) the phone is connected to, determine what address range it is looking for and set up a temp dhcp server for that address range. You would have to do some switch config, but then, when it booted up, you could do the clear.

                tftp32 is a little program that will allow you to set up a dhcp server on any computer if you want to try to do it in a test environment.

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                • #9
                  mute 772667# (rramos)

                  Then once factory reset mode appears type in 25327# (clear)

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                  • #10
                    Belly up

                    We bought phones and switches from a bank that went belly up.

                    Do what JASENCIO has up there and it should work. I had to do the same thing to all the bank phones. Worked just fine after that.

                    Comment


                    • #11
                      You probably have bad POE ports or bad POE injectors.

                      400Degreez equals a World Series Attitude

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                      • #12
                        To reset phones we just unplug them from the network, wait a few seconds, then plug it back in.

                        When the password? thing appears enter 1, 2, 3, 4, # (which is the default password for ShoreTel phones). The next question is "Reset all values?" and * = yes. It will then run through all the options for setting up the phone.

                        Edit: Just read that they changed the default password on the phones. Can he not contact the company for the previous owners for the code?
                        Last edited by Casey; 03-18-2011, 11:14 AM.

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